Fairfield Subaru answers your frequently asked dealership questions  

Buying or leasing a vehicle, as well as owning one, is a big commitment, and there's often a lot of confusion. Personally, we think some dealerships like to overcomplicate the process and keep customers in the dark. That's not us! We aren't afraid to work with shoppers who are knowledgeable, which is why we've put together this FAQs page that touches on our dealership and what sets us apart, shopping tips, financing know-hows, and care and maintenance.

General Questions

Where are you located?

Fairfield Subaru is located in Fairfield CA on Martin road. We're right by the Fairfield-Suisun Unified School District building.

How can I get ahold of someone?

If you're interested in a new Subaru or used vehicle, you can contact our sales team. Our service and parts teams also have their own lines. Calling is best if you need an immediate answer, but for non-time-sensitive matters you can use our contact us form and we'll get back to you via your preferred choice of e-mail or phone.

Why should I buy from Fairfield Subaru?

  • We have over 100 new Subaru models in stock and proudly carry all vehicles from this versatile lineup
  • We're actively and regularly involved in the local community
  • We use the One True Price model so you don't have to worry about haggling
  • We have a collision center that can deal with accidents, insurance, and needed body work
  • How do I know what vehicle is right for me?

    We always suggest doing online research to read about the Subaru model you might be interested in, but the best way to know is to come in from Vacaville to go on a test drive. You can see how the vehicle handles, tell right away if it's too big or too small for your need (or even your height), and learn about the pricing so you can see if the model and trim you desire has the features that fit with your budget.

    Do you accept trade-ins?

    Instead of going through the hassle of a private sale, you can trade-in your current vehicle at Fairfield Subaru! Use our online trade-in appraisal tool to get an estimate of what your current vehicle is worth.

    New Inventory Questions

    What sets Subaru apart from competing brands?

    One of the biggest differentiators from Subaru and its competitors is that all Subaru models and trims (minus the Subaru BRZ) have standard symmetrical all-wheel drive, whereas with most competitors you need to pay extra. All-wheel drive is of course useful in the rain and if you travel to snowy parts of the state or country, but you can also appreciate the extra traction in downtown Davis on a sunny day.

    What if I can't find what I am looking for ?

    If you cannot find the new Subaru or used vehicle you're hoping to take back to your garage, use our CarFinder feature. Just enter the parameters and the amount of time you're willing to wait, and if the model comes into our Fairfield CA dealership, or is close by, we'll let you know.

    Who can I talk to about buying a new car?

    If you're interested in buying or leasing a new Subaru, you can come into our showroom at your earliest convenience and speak with a sales team member!

    Finance Questions

    How can I know if I am pre-approved?

    If you feel confident about your credit score and history, you can fill out our secure online financing application. If you have concerns or dings in your history, we suggest speaking with our finance center about pre-qualifying.

    What is the financing process like?

    (For those who feel qualified)

  • Fill out the online financing application from your home or office - it'll only take a few minutes yet it will save you significant time when you come in from Davis for a test drive
  • Come in the next day for a test drive or wait for a sales member to reach out to you
  • What will a finance application do?

    When you fill out the application it will run a hard pull on your credit score. If you are shopping other competitors, be mindful of how many forms you fill out, as it can affect your score.

    Service Questions

    What type of services do you offer?

    We offer a range of basic to complex services. Common ones include Subaru oil changes, tire care (rotations, changes, and balances), alignments, brake work, and battery swaps. As a reminder, we also have the collision center for body work, and this is an important dealership differentiator, as many competitors won't have one.

    How can I book an appointment?

    You can easily schedule an appointment using on our online platform. Just enter vehicle information, choose from suggested and a la carte services, and pick the time and date that works. If you have a finicky service need, you can still reach out to our department via the phone. We also offer appointment-free Subaru Express Service for select situations.

    Are there ever any deals on servicing?

    We know service costs, while necessary, can keep people away from our service center. To help make servicing your Subaru more affordable and help keep you safer on the Vacaville streets, make sure you check out our service specials page to see how you can save on your visit.

    Parts Questions

    How can I order parts and accessories?

    You can order Genuine Subaru Parts and Accessories from our website, or you can contact our parts team.

    What type of parts and accessories do you offer?

    Common parts include fluids, filters, wipers, tires from our tire center, spark plugs, and lighting. Each Subaru model also has a range of available accessories that add functionality, flair, protection, or helpful organization.

    Where do you get the parts and accessories from?

    We only use Genuine Subaru Parts and Accessories. Unlike aftermarket parts, these are made to fit your specific Subaru model to a T, and some of the interior accessories, like all-weather floormats or organizing bins, will have Subaru branding, allowing you to show off your appreciation for this brand! Check out our parts specials for available coupons.

    Pre-Owned Inventory Questions

    How can I know the vehicle is in good driving condition ?

    Buying a used vehicle can be stressful, especially if you've been stung in the past with a lemon. At our Fairfield CA dealership, we do our best to review trade-ins for quality, but we also encourage shoppers to check out our AutoCheck reports to learn about the model's service history and see how it compares to similar models in the local market.

    what is the difference between preowned and certified preowned?

  • Pre-Owned vehicles: used inventory vehicles can be from any brand, be from any model year, and they can have few or many miles on the odometer.
  • Certified Pre-Owned vehicles: these must be from Subaru and reviewed by a technician who is trained in certifying. There are limits for model year and mileage, and the vehicle goes through a more rigorous 100+ point inspection. CPO Subaru vehicles do get more perks, like extended warranties, benefits, and roadside assistance.
  • We hope this comprehensive FAQ page has helped clear up some questions about shopping and Subaru ownership. If you have further questions that we didn't touch on, don't hesitate to give us a call!



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    • Monday 09:00am - 06:00pm
    • Tuesday 09:00am - 06:00pm
    • Wednesday 09:00am - 06:00pm
    • Thursday 09:00am - 06:00pm
    • Friday 09:00am - 06:00pm
    • Saturday 09:00am - 06:00pm
    • Sunday 09:00am - 06:00pm

    Fairfield Subaru

    2525 Martin Road
    Directions Fairfield, CA 94534

    • Call or Text Sales: (707) 639-9073
    • Service: (707) 639-9073
    • Parts: (707) 639-9073
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